United Way 211

"I feel really blessed from the help I've gotten. I can't say enough about how nice they are down at 211. They're so kind. They don't make you feel shameful."
—211 caller

About 211

Individuals and families in our community need quick access to reliable information that addresses their most critical needs. United Way 211 is an easy to remember telephone number and text line that connects residents with free information and referrals for community services within Winnebago County.

Available 24/7, simply dial 2-1-1 to connect to trained staff and volunteers who will listen to your situation and quickly refer you to the most appropriate source of assistance. The network supports multilingual services such as Spanish, Manadarin Chinese, and more. United Way 211 is also available by calling (888) 865-9903 and visiting findhelp211.org.

To text with a 211 operator, text your zip code to 898-211 to get started. Texting services are available Monday through Friday, 8:30 a.m. - 4:30 p.m. CST. If you need immediate assistance, please call 211, which is available 24/7.

United Way 211 offers information on a broad range of services, including:

  • rent assistance
  • food banks
  • affordable housing
  • health resources
  • child care
  • after-school programs
  • elderly care
  • financial literacy
  • job training programs


Community Resource Guide

211 Online Database

Matt's Journey

Connection issues

Most landline and wireless carriers within Winnebago County provide access to 211. You may also dial (888) 865-9903 and visit findhelp211.org to reach United Way 211.